Yuup Experience - Hot Air Balloon

The brief

Ask the audience.

What use is a highly complex tech platform which isn’t in tune with its users? Well, whilst we love building robust and scalable platforms we equally love making sure that users get every drop out of their experience. Before every tech milestone we created live testing sessions with self confessed Yuup obsessives, new members and people who have yet to experience Yuup who gave us a fresh pair of eyes. Together we explored everything from public brand perception, browsing and booking usability, future goals and so much more. Gathering this feedback gave us a wealth of invaluable information to work from.

Brand and usability

Refining the experience.

After accessing all the vital feedback from our live user testing we made plans on how can we best improve the Yuup experience in the most efficient way. We made highly sought after updates to the guest checkout, experience gifting, calendars, booking and improvements to the experience pages with a focus on reviews, prices and other key information. We also took time to optimise the current brand and styles by looking at everything from accessibility and colour, font ratios, sizing, spacing and imagery treatment creating a more consistent design that will support any future plans for the platform.

Unique challenges

Curated collections.

With our foundations laid we got to work on creating an improved search function and new exciting ways to explore Yuup’s ever growing library of curated experiences and local stories. By creating experience ‘missions’ this allows the user to quickly find an experience to meet their precise needs. Looking for a birthday, hen do or a first date? No problem. Creating experience ‘collections’ helps those who need to explore a theme, a budget or even get a little seasonal inspiration. Having all of the user feedback to hand we made this work seamlessly with Yuup’s multi-city growth plans.